Privacy Policy – Heidi Nichilo Consulting
This document outlines Heidi Nichilo Consulting’s privacy practices regarding the collection, use, disclosure, storage, and protection of your personal information, in compliance with applicable Canadian privacy laws, including Ontario’s Personal Health Information Protection Act (PHIPA) where relevant.
1. Who We Are
Heidi Nichilo Consulting provides professional consulting services, including training, coaching, and advisory support. Our team includes consultants and administrative staff who may have limited, supervised access to client information. We may also work with external service providers to support operations.
2. What Is Personal Information?
Personal information includes any identifiable information about you collected in the course of providing services. Examples include:Name, contact information, and professional affiliationAssessment responses, workshop feedback, or coaching notesBilling or payment information
3. Collection and Use of Personal Information
Heidi Nichilo Consulting collects personal information to:Assess your consulting or training needsProvide services, guidance, and follow-up supportCommunicate with you about appointments, workshops, or eventsInvoice or coordinate with third-party payers (with your consent)Collect feedback or information to improve services
4. Consent:
We will obtain your informed consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law. You may withdraw consent at any time unless legal or contractual obligations apply.
6. Email Communication:
Heidi Nichilo Consulting may use email for: Appointment confirmations or reminders Administrative matters (e.g., invoices) General communication when phone contact is not possible Email Risks: Email is not fully secure or encrypted Messages may be misaddressed, intercepted, or altered Content may become part of your client file if relevant You may opt out of email communication at any time. Sensitive or confidential matters should not be communicated via email.
6. Email Communication
Heidi Nichilo Consulting may use email for: Appointment confirmations or reminders Administrative matters (e.g., invoices) General communication when phone contact is not possible Email Risks: Email is not fully secure or encrypted Messages may be misaddressed, intercepted, or altered Content may become part of your client file if relevant You may opt out of email communication at any time. Sensitive or confidential matters should not be communicated via email.
7. Virtual and Telephone-Based Services
We provide services via phone, video, or online platforms. Key Conditions: Sessions are not recorded without mutual consent Confidentiality policies apply as with in-person interactions You must participate from a private, secure location Public Wi-Fi should be avoided Services may shift to in-person if clinically or professionally necessaryConsent can be withdrawn at any time For clients under 18, parental or guardian consent is required.
8. Access and Correction of Records
You have the right to: Access your personal records held by Heidi Nichilo ConsultingRequest corrections to factual informationRequest copies (administrative fees may apply) Requests will be addressed promptly. If access is denied, you will receive written explanation.
9. Record Retention and Secure Destruction
Records are securely maintained for a minimum of 10 years after the last engagement, or as required by law. Records are stored using systems with encryption and controlled access. After the retention period, records are securely destroyed. If a consultant leaves Heidi Nichilo Consulting, your records will either remain with the organization or be securely transferred.
10. Your Rights
You have the right to:Access your personal informationRequest correctionsWithdraw consent for non-essential uses or disclosures Decline virtual or email servicesFile a complaint if you believe your privacy rights have been violated
11. Contact Information
Heidi Nichilo Consulting
Email: hello@reflectivepractice.ca
Phone: 613‑302‑7443
Website: www.reflectivepractice.ca
You may also contact the Information
& Privacy Commissioner of Ontario:
Phone: 1‑800‑387‑0073
Website: www.ipc.on.ca